End to End Managed IT Coverage
Systemverse provides managed services and end-user support that keep companies operating at maximum IT efficiency. We specialize in remote monitoring, firewalls, security, phone systems, and cloud computing services.
Our comprehensive equipment and end-user support services ensure our clients’ IT infrastructure operates at peak levels of effectiveness. Our services include operating system and software environment maintenance across all end-user computers, servers, and networks. Systemverse’s end-user and IT group support functions cover the resolution of problems through incident tickets and call-in helpdesk interactions.
Our file-sharing solution enables employees to access and share files stored on local servers and our cloud platform. File-access privileges can be managed to the individual file, folder, or user-account layer. Our server backup system creates scheduled snapshot images of the server’s software and data. These images are securely stored on our cloud platform and support full disaster recovery procedures.
Our business phone system provides state-of-the-art VoIP technology at an affordable price. There is no charge for the equipment or Systemverse’s customized installation services. Systemverse provides unlimited call time at a fixed monthly price. Systemverse’s VoIP solution includes all phone communication features including “hot-desking”.
Systemverse provides both cloud and private server computing capabilities. This cloud-hybrid solution is accessed by a VPN (Virtual Private Network). End users access their files through Internet browsers or work within native applications that access files stored on a virtual drive. Access privileges can be set to enable workgroup access or kept private to individual end users.
Our managed services contracts provide companies with the options and opportunities to outsource the two primary functions of IT support: infrastructure management and end-user problem resolution.
We implement state-of-the-art firewall, anti-virus, and access-privilege management technologies to ensure computers, servers, and networks are operated securely. Potential problems are identified and resolved in advance by remote monitoring and proactive system maintenance
Our business phones are connected through standard wall jacks. PBX equipment is not required. We can provide a single line with extensions or multiple lines. Current phone numbers can be seamlessly ported into the new system.
Systemverse can combine business phone and managed services that are delivered for a fixed monthly fee. This single source-solution provides our clients with a comprehensive “all-in-one” environment that brings a predictable cost and reliable service.
Systemverse’s file-sharing system is an ideal replacement to off-network Google Drive, Dropbox, and Cloud storage solutions. Through the use of our file sharing software, firms keep their information stored on their servers’ shared virtual drives.
Systemverse’s file sharing solution includes access-privilege management and file interaction audit trails. Our system supports HIPAA and PCI security compliance across the virtual drives, end-user folders, shared files, and individually-accessed files.
We provide a pure Cloud computing environment for firms that do not want to purchase or operate on-site or offsite-servers. Cloud-stored files are accessed through a virtual drive space accessed by end users through both private and shared-file folders.
Systemverse’s cloud-hybrid solution provides our clients with the option to co-locate servers on both their premises and within our datacenter. This capability enables server capacity expansion without the costs of equipment purchase, installation, or maintenance.
Computer system maintenance, downtime, and system-usage problems are a primary cause of end-user time expenditures and IT budget overruns.
Our managed services simplify interactions with the IT environment and reduce IT team support requirements. The employees and management of our client-companies can focus on their work tasks and not be in the “business of IT system maintenance or management”.
IT equipment purchases, upgrades, and replacement are a leading driver of unpredictable IT budgets. Systemverse’s managed solution services require no upfront investment in software or hardware.
During our initial consultation, we gather all the information necessary to calculate the monthly fixed-fee cost. The only adjustment to this cost will come with an increase or decrease in the number of end users we support.
Systemverse’s IT security and regulatory compliance capabilities are based upon the HIPAA and PCI Compliance standards. Each of our solutions including managed services, file sharing, and Cloud solutions are pre-engineered to meet these security requirements.
Our remote monitoring solution provides state-of-the-art firewall and anti-virus protection. Our solutions are constantly updated and operated within the current versions provided by our security solution providers.
X
In our first meeting, we review strategic IT support options then drill down into specific area of service needs.