Our telephone system comes with some remarkable features that you’ll surely love because they make your business run hassle-free. Some of the Systemverse PBX features include:
Automated System Attendant
Don’t have a receptionist? Don’t worry! This feature allows you to route incoming calls immediately or after a set number of rings if nobody is readily available. You can customize the menu of this feature based on any criteria such as different numbers, time of day, or extensions.
Unified Messaging (Voicemail-to-Email)
With unified messaging, when you’re out of the office and miss a call, your voicemail messages will be delivered as an attachment to your email.
This feature easily converts your inbound faxes to PDF files and sends them to an email address, public folder, or distribution list where you can easily access it. Outbound faxes, on the other hand, can be sent directly from your laptop, desktop or mobile device.
Pay ridiculous conference call fee no more! Our conference bridge service allows you to host you conference calls without the need to dial into an external call conferencing service. With Systemverse’s PBX solution you can host as many inbound calls as you need without any additional fees!
Too busy to answer a call? No problem! Forward quickly your phone call to another extension or mobile device directly from the menu. If there is no answer at the forwarded device, the phone system will route the call to another destination or place the call in your voicemail
You can take you phone with you, anywhere! You can plug in anywhere there is an internet connection and have immediate access as though you were sitting in your office. With softphone applications, you can utilize your cell phone or desktop to make and take telephone calls.
By pressing a few buttons, you can begin to record important phone calls for future reference. Recorded conversations can be replayed and downloaded through the website portal.
This feature will help you keep you existing numbers. Systemverse will facilitate a seamless transition.
Obsolete Hardware and Support
As with most technology, phone system hardware becomes obsolete quickly as newer, more cutting edge devices become available. Repairing legacy systems becomes difficult as parts are only available aftermarket and the cost of repairing and maintaining them eventually becomes overwhelming. Support costs also rise as the technicians and engineers retrain or retire. With heightened security risks, increasing demands from customers to communicate with businesses right away, and the need to improve productivity, the model of limited voice capability is quickly becoming a thing of the past.
Limited Capacity and Scalability
The good news is your company is growing. The bad news is, when this happens, many businesses outgrow their infrastructure and require a system that can handle the added call volume, extensions, and data being passed across the network. Adding new office locations can be a nightmare with a traditional system, as equipment is required in every new building location. With VoIP, because employees are all on the same IP network, no additional hardware needs to be installed at each location — saving businesses time and money. With a traditional PBX, adding additional lines for employees can take several weeks to install; with VoIP, the process takes minutes. This growth support works both ways with VoIP, so if your business has a tough year and your capacity needs shrink, you can remove lines and only pay for the extensions and minutes you use.
Inadequate Features and Functionality
Being able to route customers to the correct department without playing phone tag is essential. Why? Because other companies implementing VoIP phone systems have the capabilities to deliver superior customer service, so if your business doesn't, the competition will steal them. Employees and customers need more functionality than the expected three-way calling and caller ID. Video chat, instant messaging, presence, voicemail to email, call recording, and call analytics are all features that enhance productivity and customer service. These features and more are offered with a Unified Communications (UC) solution
Lack of Data and Reporting
Data from your phone system tells a story that can help shape staffing and training decisions as well as improve customer service. Unfortunately, traditional phone systems do not provide this type of data; if they do, it's through a very expensive add-on feature and is a nightmare to integrate and manage with an analogue system. A UC solution provides several forms of data, including integration with your CRM system for important customer information, call logs to determine high and low-volume call periods, on-hold times, and call recordings. The level of visibility that reporting tools provide gives you the opportunity to fine-tune your operations based on actual numbers, not just what you think might be going on.
Businesses are always looking for ways to cut costs, but one that the large majority isn't aware of is their phone bill. How much was your last month's phone bill? Nine out of 10 clients calling Digium have no idea, but they know they probably should know since a lot of money seems to be going toward their communications every month. Switching to VoIP can save up to 70 percent off your monthly communications costs, immediately. If you choose a hosted VoIP solution, you can have a feature-filled new phone system up and running within hours (not weeks) and with no up-front costs. Also, many VoIP pricing plans give the option of a metered or channelized payment plan, so you can pay by the number of lines or the minutes used — whichever makes more sense for your business model.When you rely on your business phone system for everyday use and connectivity with your customers, the safest move is to invest in a phone system that is simple to maintain, scalable, feature-filled and cost efficient. An option that is becoming more popular every day is VoIP communications.